Every professional experience helps to forge convictions and enrich one’s life. After 4 years in M&A, it was clear to me that a company could improve if it had a numbers-driven vision.
I applied this idea to the world of customer relations, which I never left during my years at Prosodie. I also added another dimension: technology.
This vision could rely on solutions such as intelligent routing and natural language to achieve its objective! This is how I came to support companies in opportunity and ROI studies.
I then joined Capgemini Consulting, which later became Capgemini Invent, where I worked for over 5 years with the customer relations business, setting up Back-Office business models, framing chatbot deployments, and defining differentiated service models…
Now, I’m helping to continuously improve the customer experience.
Currently in charge of Odigo’s consulting unit, I put my expertise at the service of an efficient, high-quality and human customer experience.
