ODIGO CCAAS enterprise
AI-driven Contact Center software to create your competitive advantage
Choose an AI-driven, omnichannel cloud CCaaS platform to deliver seamless, personalized and measurable customer experiences at scale.
For whom?
For companies that want to offer
a high-performance, seamless, omnichannel customer experience on a large scale.
From 500 to +5000 users.
FUNCTIONALITIES
A platform designed for
contact center performance
Omnichannel & CRM Integration
Orchestrate seamless customer journeys by unifying all your customer interactions in a single platform.
Our solution connects more than 10 channels (voice and digital) within a single interface.
Thanks to integration with your CRM (Salesforce, Microsoft Dynamics, etc.), your advisors have a 360° view of the entire customer context from the very first second, guaranteeing smooth customer journeys and increased customer satisfaction.
Automation
Adopt intelligent automation strategies to enhance your self-service capabilities and ensure your advisors can focus on the high-value interactions that require their skills and empathy.
Intelligent routing
Connect each customer to the most appropriate advisor, right from the 1st contact. Our routing engine goes beyond skills. In real time, it analyzes data from your CRM (customer status, purchase history, usual contact) and combines it with the customer journey to match him or her with the most appropriate advisor, thereby increasing the First Contact Resolution (FCR) rate.
Conversational, generative, autonomous AI
Deploy AI tools that generate direct ROI.
We reduce your costs by automating conversations (Conversational AI), boost your agents’ productivity by eliminating administrative work (Generative AI), and free up your experts by entrusting tasks to autonomous AI agents (Agentic AI).
Performance and optimization
Optimize the efficiency of your contact center with performance measurement tools. Thanks to real-time dashboards and detailed analytical reports, pilot your KPIs (DMT, FCR, CSAT) with precision.
Identify training opportunities thanks to conversation analysis, and optimize your workforce planning (Workforce Management) to guarantee the best quality of service, every time.
Sovereign Cloud Platform
Benefit from the expertise of a major European player: a CCaaS editor that is also a telecom operator and integrator. Benefit from unrivalled voice quality, end-to-end security and reliability guaranteed by a 99.95% SLA. Our sovereign platform and open APIs give you the agility of the cloud, the performance of the network and total control of your data.
Benefits
A reliable, scalable and high-performance CCaaS solution
Our performance is based on structural guarantees.
Our solution helps you improve customer satisfaction, reduce resolution time and control your operating costs.
- Optimized omnichannel customer experience: Reduce waiting times and increase the First Contact Resolution (FCR) rate, thanks to faster, personalized interactions across all channels.
- Informed decisions and intelligent steering: AI-generated analytics and insights enable supervisors to monitor performance in real time, adjust staffing levels and prioritize actions to sustainably improve the productivity and quality of your contact center.
- Scalability and large-scale adaptability: Odigo adapts to your contact center's variations in volume and growth, absorbing peaks in activity while maintaining optimal performance and customer experience.
Concrete results for customers using Odigo's Enterprise CCaaS solution
Better understanding
See Odigo in action
In just a few minutes, see how Odigo simplifies the work of advisors and improves the customer experience at every touchpoint: intuitive interface, intelligent routing and real-time reporting.
CUSTOMER TESTIMONIALS
They're already improving their customers' experience with Odigo
Odigo news
Ready to transform your customer relationships?
Find out how Odigo can adapt to your business challenges and organization.
FAQ
Do you have any questions?
What is a CCaaS (Contact Center as a Service) solution?
A CCaaS solution is a cloud contact center platform that manages all customer interactions (voice, e-mail, chat, messaging and social networks) from a unified interface.
Unlike on-premise solutions, CCaaS operates in the cloud, which allows :
- Scalability on demand
- Simplified maintenance
- Continuous updating
- Easy integration with CRM and business tools
Today, CCaaS is the preferred model for organizations wishing to modernize their customer relationships.
Why migrate to a cloud contact center?
Migrating to a CCaaS platform meets several strategic challenges:
- Multiplication of digital channels
- The need for unified omnichannel
- Real-time control requirements
- Optimizing operating costs
International organizations prefer the cloud for its flexibility, rapid deployment and ability to absorb peaks in activity.
How do you choose the best CCaaS solution for your business?
The key criteria are :
- Ability to manage multi-site and international environments
- Infrastructure robustness and scalability
- Safety and compliance
- High-volume experience for large groups
Odigo supports 350 international companies and handles over 3 billion interactions a year. The platform is designed for complex and demanding environments.