Allomedia speech recognition
- AI & Analytics
- Integration by Odigo
Information
- Published on
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Your Odigo Contact Center as a Service solution can now benefit from Allomedia automatic speech recognition capabilities. Allomedia is an ultra-specialized, European partner, ensuring best in class performances for specific speech processing use cases.
Benefits
- Offer accurate transcription for better natural language understanding
- Customize adapted and contextual speech recognition
- Faster conversation turns thanks to effective pattern recognition
Features
On the fly auto-adaptation
To detect speech specificities: spelled letters/digits, phone numbers, ZIP codes, license plates, full addresses, personal names, motorbike & car brands.
Optimized language models
Built on hours of Call Center conversations, from several industries.
Customized language models
To cope with specific words such as Brands, Products, Business Acronyms.
Media
Main strengths of AlloMedia transcription
Used in conjunction with Odigo bot