Microsoft Teams connector
- Telecoms
- Integration by Odigo
Information
- Published on
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Odigo integration with MS Teams enables contact centers’ agents to access a collaborative platform that centralises and fluidifies the exchanges of work teams with real-time conversations. The two integrations of Odigo and MS Teams lead to better CX with a seamless connector.
Benefits
- Save money with no other license needed apart from Office.
- Improve CX with real-time answers
- Improve agent experience with Teams integration
- Save time and agents’ habits
- Benefit from Odigo's CcaaS expertise
- Manage phone interactions in a single interface
Features
Full native integration
Seamless integration of Teams for Agents, single interface for managing interactions, merging agent & administrative telephony.
Softphone
Teams’ softphone is also natively installed on the agent workstations, identical user experience for call management.
Activity notification
Data collection of use to monitor precisely agents activity.
Wide-range of capabilities
Agent features: Inbound/outbound calls, SMS, Propose a callback, Record a call, Manage a call.
Media
Odigo voice controls accessible from Teams
You agents get access to Odigo voice features from a Teams front end.
Transfer a call from Teams
All Odigo transfer features are accessible from Teams