IBM Watson
- AI & Analytics
- Integration by Odigo
Information
- Published on
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Odigo omnichannel bot can seamlessly integrate IBM Watson advanced conversational AI to support customer self-service. The openness of Odigo’s platform enables infusing the latest AI capabilities from IBM into Odigo’s leading CCaaS solution.
Benefits
- Fast, consistent and accurate answers across any channel
- Fast and easy way to build conversational AI without coding
- Security, scalability and flexibility for global deployment
Features
Robust model understanding
built on deep learning, machine learning and natural language processing (NLP) models
Intuitive visual interface
to build conversational flows and train the AI capabilities
Security capabilities
to enable data ownership, isolation and protection
Media
Example of a bot dialogue based on Watson
Leverage Watson to build Odigo vocal bot or voice bot
Resources
file type: pdf | size: 148 KB