Boulogne-Billancourt, September 30, 2026 – Odigo, the French and European leader in Customer Experience as a Service (CXaaS) and Contact Center as a Service (CCaaS) solutions, announces the appointment of Jean-Baptiste Auzou as CEO, effective September 23, 2026.
He succeeds Jean-Michel Breul, who is taking on the role of Chief Operating Officer (COO). This change in leadership marks a new phase in Odigo’s development, with the goal of accelerating its growth and strengthening its position in a rapidly evolving customer experience market.
A New Strategic Milestone Driven by Artificial Intelligence
As artificial intelligence fundamentally reshapes interactions between businesses and their customers, Odigo aims to accelerate the development of its platform and strengthen its role in the intelligent orchestration of the customer experience.
Odigo’s goal is to leverage AI to create a more seamless customer experience, identify and resolve disruptions in the customer journey, and improve the company’s business metrics. Working across the Marketing and Sales departments, Customer Relations, and senior management, Odigo’s solutions aim to orchestrate, in real time, the best possible customer service response through collaboration between human agents, AI agents, and the company’s systems.
This new phase builds on Odigo’s expertise in contact center and customer experience technologies, while opening up new opportunities in orchestration, automation, personalization, and operational performance.
Jean-Baptiste Auzou, CEO of Odigo, said: “Artificial intelligence is profoundly transforming the way companies design and deliver the customer experience. Odigo has everything it needs to play a leading role in this evolution: recognized expertise, a robust technology platform, deeply committed teams, and a diverse customer base—ranging from very large enterprises to small and medium-sized businesses—that we support every day as they transform their customer relationships. My ambition is to build on these strengths to accelerate our growth and make Odigo a leading player in customer experience orchestration in the age of AI.”
Extensive experience to support Odigo’s next phase of development
Before joining Odigo in September 2026, Jean-Baptiste Auzou (59) was Director of Cegid’s Finance Business Unit, where he oversaw the development of business activities and solutions for finance departments. Prior to that, he spent more than twenty years at ACA, where he rose to the position of CEO, before overseeing its merger with Cegid in 2021.
His experience in transforming technology companies and developing B2B software will support Odigo as it moves forward in its next stages of development, both in France and internationally.
Alongside Jean-Baptiste Auzou, Jean-Michel Breul will continue his work at Odigo as COO, with a focus on accelerating innovation in AI Agent Orchestration solutions. This organizational structure will combine operational continuity with a new strategic impetus.
Jean-Baptiste Auzou adds: “I am very pleased to join Odigo at a particularly important time for our industry. My priority will be to listen to our employees, customers, and partners, while accelerating our ability to innovate. We have the opportunity to reinvent the way companies manage their interactions with customers by using AI to create simpler, more efficient, and more human experiences.”
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About Odigo
Odigo is a global French provider of Contact Center as a Service (CCaaS) and Customer Experience as a Service (CXaaS) solutions that enhance interactions between brands and their customers. A pioneer in the customer experience market in France and now among Europe’s leaders, Odigo—with its 700 employees—has been supporting more than 350 major companies in over 100 countries for nearly 40 years and generates more than 165 million euros in revenue. Driven by a deep sense of professionalism, pragmatism, and creativity, Odigo stands out for the unmatched reliability and robustness of its solution, offering the best voice quality (MOS) on the market. Our experts help private and public organizations select and deploy the right customer engagement models and AI solutions to ensure maximum performance and customer satisfaction. Visit us at: www.odigo.com
PRESS CONTACT – MLD Consulting – Marie-Laure Laville – mllaville@mldconsulting.fr, Mobile: +33 6 18 14 85 36
