Unified Communications
Transform your communication tools into a smart collaboration space
Transform your communication tools into a smart collaboration space
When a customer enquiry requires input from several experts, every second counts. Unified communications enable your agents, subject matter experts and support teams to collaborate instantly, regardless of channel, location or device.
Telephony, softphones, presence status, instant messaging, video conferencing, screen sharing, mobility and business integrations: bring all your tools together in a single interface to improve responsiveness and accelerate the resolution of complex enquiries.
For whom?
Tangible benefits for your teams, customers and business
For your agents
Enable your teams to quickly reach the right person, check availability and switch between communication channels.
Result: fewer interruptions and more time for customer engagement.
For your customers
Speed up the resolution of complex enquiries through better coordination.
Result: a smoother, more personalised experience.
For your business
Modernise your workflows while maintaining your existing infrastructure.
Result: faster deployment and improved operational performance.
context
Why are unified communications now essential?
Contact centers are operating in an environment where customer journeys are becoming increasingly complex. An interaction is no longer resolved solely between a customer and an agent: it often involves several staff members, departments or areas of expertise.
Unified communications enable organisations to: v
- Reduce resolution times through instant collaboration
- Improve agent experience with accessible tools
- Streamline internal communication
- Support hybrid working
- Leverage existing systems without replacing them
features
A single platform for seamless collaboration
Real-time presence
Identify availability instantly
Unified telephony
Manage calls across all devices
Chat, video and screen sharing
Switch between channels in real time
Smart internal routing
Optimise communications based on context and availability
Business integrations
Connect CRM, ERP and collaboration tools.
benefits
Designed to integrate with your existing environment
Deploy an open solution compatible with your infrastructure and applications.
Modernise without disruption.
Collaborate anywhere, on any device
Office, remote work, mobility or multi-site: enable effective communication everywhere.
Already adopted by demanding companies worldwide
CUSTOMER TESTIMONIALS
Our case studies
Latest articles
Ready to transform your customer relationships?
Find out how Odigo can adapt to your business challenges and organisation.
FAQ
Do you have any questions?
What is a unified communications solution?
A solution that centralises communication channels in one interface.
What is the difference between UCaaS and CCaaS?
CCaaS manages customer interactions; UC supports internal collaboration.
Do UC replace telephony?
No, they enhance existing systems.
Can employees work remotely?
Yes, with full feature access.